Cancellation and Refund Policy
Paid or guaranteed registrations cancelled in writing at least 35 calendar days in advance of a class will receive a full refund, less a $100 service fee. Paid or guaranteed registrations cancelled in writing 34 to 7 days before a class will receive a refund of 50% of the registration fee. No refund or credit will be issued on cancellation requests received less than 7 days before a class begins. Transfer to another class is permitted with a $200 fee. Transfers may not be made less than 3 business days before a class begins (no telephone requests will be accepted). Transfer request must be submitted in writing.* Exam Only fees and Exam Only Retake fees (if applicable) are nonrefundable.* All cancellation and transfer fees are subject to change at any time.

IMPORTANT NOTES FOR EXAM ONLY CANDIDATES: Exam only candidates will be permitted into the classroom for review, one day prior to exam day, after 1:00 pm. Exam only candidates should arrive on exam day, prepared to begin the exam at 8 am. Note that there WILL NOT be time allowed for additional study or practice with test stations on exam day. Exam only and Exam Retake fees are non-refundable.

Software Returns
All software products are licensed as fnal sale items. No returns are accepted on these products with the exception of defective merchandise.

Software Shipping
Purchaser pays actual shipping costs in addition to the license fee. For faster processing of your order, use a credit card for payment, or contact NACE FirstService at +1 800-797-6223 for a shipping quote.

Equal Opportunity
It is the policy and practice of NACE to assure that no person will be discriminated against or be denied the benefts of any activity or program on the basis of the individual’s race, color, religious creed, sex, marital status, national origin, ancestry, sexual orientation, or disability.

Continuing Education Units (CEUs)
Course participants may receive CEUs. Refer to the description of each course on the NACE website (nace.org/education) for information on CEU credits.

*Membership
A one-year membership (valued at $145 USD, not deductible) is included as part of a 5-day or more course registration fee, if registered at the nonmember rate. NACE International will appropriate $1 of the $145 membership to the NACE International Institute. The membership will not be included if you registered for the course at the discounted member rate. Please note membership will be processed upon completion of the course and includes a subscription to Materials Performance magazine (valued at $12 USD, not deductible).

**NOTE:
(1) NACE-approved courses held outside of the U.S. may have fees that vary, based upon regional economics and fees for similar technical courses in their respective regions.
(2) Registration fees for Canadian courses have been adjusted to include GST/HST where applicable.